How our CSD team delivers across borders

At Amesto Global, our mission is to simplify business for our clients. For our Client Service Delivery Team (CSD), that mission comes to life every day, whether it’s helping a start-up incorporate across multiple countries or managing day-to-day accounting and reporting for established multinationals. This team ensures smooth, seamless financial operations across borders, cultures and time zones.

We sat down with Silke Hodes, Kate Nicholas, Shona Considine and Caitlin Teran, who lead our delivery teams across Limerick, Barcelona and New York, to learn more about what makes their work unique, how they collaborate across countries and how automation is reshaping the client experience.

Adaptive, Supportive and Client-Centric

When asked to describe the team in one phrase, three words come up again and again: 'architects of financial integrity,' 'dynamic' and 'supportive.' Together, they capture how the CSD team thrives, bridging client needs with expert solutions, adapting quickly to new challenges and supporting one another to deliver positive outcomes.

For Silke Hodes, Associate Director – Accounting in our Barcelona office, it’s the teamwork that stands out: “What makes this role unique is being part of a truly team-oriented environment, where knowledge is shared openly and everyone contributes to delivering the best outcomes. It’s a team effort, always.”

That sense of collaboration is matched by the variety of work the team experiences. As Kate Nicholas, Director – Client Services in our Limerick office, puts it: “It’s the diversity of people, perspectives, and projects. Every day brings something new, and I get to work with talented colleagues across borders, all focused on exceptional client outcomes.”

For Caitlin Teran, Associate Director – Accounting in our New York City office, it’s the global nature of the work that makes it so rewarding: “What excites me most is the global collaboration. I can be working with colleagues in Barcelona at the start of the day, aligning with our Limerick team by mid-morning and supporting clients in the US in the afternoon. That international scope keeps the work dynamic and meaningful.”

Supporting Clients Around the World

Today, the CSD team supports over 180 clients in nearly 20 jurisdictions, ranging from fast-growing tech start-ups to well-established global enterprises. Collaboration stretches across our offices in Limerick, Barcelona and New York, serving clients in the UK, EMEA, the US and APAC.

“No two weeks are ever the same,” says Kate. “Each client has unique needs, whether it is incorporation, onboarding or ongoing accounting and reporting and rely on us as an integrated part of their finance function.”

Typical client requests include:

Guidance on tax and payroll registration across multiple countries

A single, trusted contact across all entities for efficient advice

Streamlined workflow setup and process guidance

Cloud-based accounting system for consolidated KPIs

Compliance with local accounting rules

Accurate reporting and a trusted partnership across entities

Beyond these standard services, the team manages everything from monthly accounts to year-end financial statements and tax filings. By tailoring support to each client’s unique needs, they ensure smooth operations and provide a single, reliable point of contact across multiple jurisdictions. 

Shona Considine, Associate Director – Accounting in our Limerick office, sums it up perfectly: “Cross-border service delivery at Amesto Global means working seamlessly across jurisdictions, time zones, and regulatory environments to provide clients with a unified, consistent experience—no matter where they operate.” Shona continues: “We’re not just processing numbers, we’re building relationships with clients across borders, helping them with clarity and confidence.” 

How Automation Amplifies Expertise

Managing global clients requires balancing people, processes and technology. Automation plays a central role in making this possible. By streamlining repetitive tasks, reducing errors and integrating systems, the team provides clients with one point of contact and a clear overview of their operations.

Silke shares one example, “Some of our clients use different integrations with Xero to automate their accounting workflows. Invoices, receipts, and expenses are captured digitally, with key information automatically extracted and categorized. The data flows directly into Xero, where it’s matched to payments or purchase orders and routed through approval workflows. By automating these steps, we reduce manual entry, minimize errors, and save time — allowing our team to focus on analysis and advisory work.”

Kate adds: “We recently built an integration between an accounting software and e-invoicing platform in an EMEA jurisdiction for a high-volume transaction retail client. This has saved our team significant time on manual and duplicative data entry so that we can now focus our efforts elsewhere for this client.”

This tech-forward mindset is not only reflected in client integrations and automation but also in how the team works internally. Collaborative programs, AI, shared folders and integrated systems help streamline day-to-day work and ensure efficiency. The takeaway? Automation doesn’t replace expertise, it amplifies it. It ensures consistency and efficiency while freeing the team to focus on strategic planning, client support and tailored solutions.

A People-First Culture

While technology keeps workflows efficient, culture is what sets the CSD team apart. Trust, autonomy and collaboration define how the group works internally and with clients.

“The people-first culture, where collaboration and shared values guide everything we do, was one of the reasons I joined,” says Silke.

Kate echoes this sentiment: “There’s a real commitment to trust, transparency, and making a difference. We empower each other to make decisions and take ownership, which creates a culture of accountability and innovation.”

The team agrees that thriving in this environment requires adaptability, curiosity, proactivity, and attention to detail, all vital in managing the pace and complexity of global work.