A CASE STUDY
End-to-end UK payroll solution for a mid-sized international company.
OUR CLIENT
Our Client, a rapidly-growing engineering company with over 80 full-time employees in the UK, sought to address inefficiencies in their payroll operations. Their existing payroll provider primarily operated purely as a software solution, offering limited support beyond technical tools. This left the Client’s internal finance team and HR staff responsible for managing numerous critical administrative and compliance tasks. As the organization expanded, these gaps in service led to inefficiencies, compliance risks and administrative burdens.
Amesto Global was engaged to provide a comprehensive payroll solution that would streamline operations, ensure compliance and reduce the workload on the Client’s internal teams.
CHALLENGES WITH THE PREVIOUS PAYROLL PROVIDER
The Client’s former provider primarily functioned as a payroll software platform, offering minimal service coverage and creating the following critical operational gaps:
- Limited Input Management: The Client’s finance team was responsible for uploading payroll variables and changes monthly, with no flexibility for revisions beyond an early cut-off date.
- Lack of Response for Routine Queries: The Client was in a constant state of frustration as routine queries were left unattended by the provider, leaving the Client’s internal Finance & HR team to continuously chase for responses.
- HR Administrative Void: The lack of HR advisory services and employee onboarding/offboarding support created significant administrative burdens for the Client’s internal team.
- Inflexibility and Lack of Expertise: There was no point-of-contact available for resolving payroll queries or offering guidance on UK HR regulations.
OUR APPROACH: A COMPREHENSIVE SOLUTION
Amesto Global’s EMEA payroll team proposed and implemented an end-to-end solution, tailored to meet the Client’s needs. Our Business Solutions offering extended far beyond the limited scope of the previous provider, delivering value through automation, compliance assurance and expert guidance.
Beyond the standard Monthly payroll process, key components of our solution included:
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Automated Input Management: Our team took full responsibility for uploading payroll variables and processing inputs, ensuring flexibility for revisions where needed.
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Approval Streamlining: Payroll inputs are approved in collaboration with the Client’s finance team, reducing manual effort.
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Full-Service Output Delivery: Payslips are delivered through Amesto Global’s GDPR-compliant cloud-based portal, and BACS files were generated and submitted without Client intervention. Our Employee Payslip portal ensures payslips are automatically uploaded on the paydate and thus, the Client avoids the risk of emails & sensitive data being sent to the wrong employee.
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Onboarding & Offboarding Assistance: Our team acts as a point-of-contact for onboarding and offboarding employees within the payroll process, ensuring accurate data entry and compliance.
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Expert HR Advisory Services: Our team provides guidance on UK HR matters and supported the organization in developing and managing employee benefits programs.
By transitioning their UK payroll & HR Admin responsibilities to Amesto Global, the Client experienced significant operational and strategic benefits, including:
- Reduced Administrative Burden: The Client’s internal finance team and HR staff were relieved of time-consuming tasks, allowing them to focus on strategic priorities.
- Improved Compliance: Our proactive management of payroll compliance minimized the risk of errors or penalties.
- Enhanced Employee Experience: Employees benefited from a user-friendly portal for payslips and timely resolution of payroll queries, fostering trust and satisfaction.
- Cost-Effective Integration: Our single-point-of-contact model created economies of scale, reducing inefficiencies and long-term cost savings for the Client.
- Scalability: The Client’s payroll processes are now equipped to handle future growth, ensuring seamless operations as the organization expands further.
Amesto Global’s value-added approach to payroll processing redefined the Client’s operational landscape. By addressing gaps left by the previous provider and delivering a fully integrated payroll and HR solution, we not only enhanced efficiency but also positioned the Client for sustained growth in the UK market.
Our end-to-end solutions highlight the importance of aligning payroll services with the strategic needs of expanding businesses. Amesto Global continues to work closely with the Client, ensuring their payroll operations remain smooth, compliant and adaptable to future demands.