Privacy Statement

When you are our client, we store your contact information (including your name, national identity number, sex, residential address, telephone number and email address). In order to handle accounting and payroll, we store the information necessary to be able to pay your salary, allocate correct benefits and deductions, make pension contributions and payments, and correctly report taxes.

We also store emails and other written communications received from you, including the feedback you provide us about, inter alia,your client relationship, our services or our customer service.

When you contact us, we may use personal information (like your email address) to reply and provide you with the services or information you requested. For example, Amesto may send you promotional emails relating to Amesto or communicate with you about your use of the Site. Amesto may also use technology to alert us via a confirmation email when you open an email from us. If you do not want to receive emails from Amesto, please opt out of receiving emails at the bottom of any Amesto emails. We may also use your personal information to collect feedback on our Site, services and policies. 

When you use the services we provide (e.g., management systems for CRM, ERP and HR), information about usage, navigation, internet connection, technical equipment and devices used will be automatically registered by our analytical software and technical logs.

Accounting and payroll information, contact information, and any additional services and information we otherwise receive from you will be stored first and foremost so that we are able to manage our relationship with you and provide you with the services you receive from us. This regards, inter alia, payroll and human resources services, invoices, the handling of payments and communicating with you in connection with your being our customer, as well as providing you with necessary help and useful information. Moreover, the data enable us to analyse, adapt and improve our services and our communication with you.

In addition, the data that are automatically registered by our analytical software and technical logs about, inter alia, use, navigation, internet connection and technical equipment is used to manage customer relations, but it also helps us to ensure that our services always function as they ought to and to maintain the quality of our services. We can proactively solve possible technical problems before you notice them, minimise the risk of errors and prevent others from misusing your subscription or our services. The data also allow us to give you the best possible statistics and to map trends so that we can develop, renew and improve our services; offer our clients desired content; and communicate with our providers about this.

We store personal data only as long as necessary for the purposes described above or to comply with specific legal requirements. This means that the storage times for different types of information may vary. The Bookkeeping Act requires invoice information to be stored for a minimum of 5 years. We need to store your contact information as long as you are our client (and for a certain period of time thereafter, e.g., to be able to provide you with the best possible service should you choose to return to us), while we may store other data (e.g., emails and chat logs from your discussions with customer service) for a shorter period of time.

Our mother company, Spabo Group Ltd., is a provider of some of our services and partner in parts of our business. Relevant data is therefore shared with Spabo Group Ltd., to be used for the same purposes as described above.

In addition, some third-party providers perform services on our behalf and help us with business operations and service delivery. Such third parties are given access to relevant data, to be used for the same purposes as described above.

We enter into written agreements with third parties with whom we share data and make it clear that they are required to follow applicable privacy legislation, including the requirements for data security.

To the extent required by law or judicial decree, or necessary for the investigation of a possible criminal offence against our business, relevant data may be provided to public authorities or other legitimate entities.

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

As per Google, GA4 will collect the below features:

• How they collect both website and app data to understand the customer journey better.
• Uses events instead of session-based data.
• Includes privacy controls such as cookieless measurement and behavioral and conversion modeling.
• Predictive capabilities offer guidance without complex models.
• Direct integrations to media platforms help drive actions.
• IP anonymization is always enabled for GA4 properties & no manual action is required.
• Google Analytics 4 uses IP only to determine where to record other personal data of users, and then it is deleted.

GA4 will no longer monitor sessions and pageviews but instead monitor events and parameters.

Events are divided by:

Automatically Collected Events:

The following parameters are collected by default with every event, including custom events:

• language
• page location
• page referrer
• page title
• screen resolution

Enhanced Measurement Events – These events allow measuring interactions with the website’s content by enabling options (events) in the Google Analytics interface. These events include scrolls, outbound clicks, site search, and video engagement.

Recommended Events – These are events recommended by Google to help measure additional features and behavior and generate more detailed reports.

Custom Events – Events and parameters that can be created and implemented based on website requirements.

How Long does GA4 retain data:

While for Universal Analytics user-level and event-level data properties could have an indefinite duration, user-level data can be retained for a maximum of 14 months for Google Analytics 4 properties.

For more information on how Google and GA4 collects your data please review the following link: https://policies.google.com/terms?hl=en-US.

We work systematically to ensure data security and use technical and organisational security measures to protect stored data from unauthorised access or use. In the event we share personal data with a third party, we require equivalent data security measures be taken by them.

In the event of any reorganisation, restructuring, merger, sale or other transfer of assets, we will only transfer data, including personal data, provided the recipient agrees to respect your personal data in a manner consistent with our privacy policy.

When we transfer personal data to lands outside the EEA or outside other regions with comprehensive privacy and data protection legislation, we will ensure that the data are transferred in accordance with this privacy statement and as permitted by applicable legislation regarding the protection of personal data.

When you visit our website, we automatically register cookies, web beacons and your IP address.

Cookies are small data files that are stored on your device when you browse and use websites and online services. Web beacons, or tracking pixels, are invisible tags places on some websites.

We use cookies, inter alia, to measure traffic on our website and get information about which parts of our website are most frequently visited at which times, how visitors navigate the website, and the duration of their visit. The main purpose of this is to guarantee and improve the performance and functionality of the website. Web beacons are used for a similar purpose, but also to give us information on how our marketing functions. Personal information from our users and visitors to our website is not sold to a 3rd party.

You can set your internet browser to notify you before you receive a cookie so that you can decide whether you want to accept it. You can also set your browser to automatically deactivate cookies. Please note that you cannot use all of the features on our website if cookies are disabled.

Our website may contain links to other websites, and some of our services may provide you with access to third-party services. Amesto Group is not responsible for such external websites.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://www.dataprotection.ie/

If you wish to exercise any of the rights set out above, please email us at globaloperations@amesto.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office https://www.dataprotection.ie/. We would be grateful if you contact us first if you do have a complaint so that we can try to resolve it for you.

For questions relating to the privacy policy or use of personal data, cookies or similar technology, please contact us at privacy@amesto.no. You can also contact us at the following postal address:

Amesto Global
Att: Partner, Oonagh Hayes                         

Carlton House – 4th Floor, Henry Street
V94 FD80
Limerick City, Ireland

+353 61 574250

This privacy policy was last updated on May 23, 2024.